Refund policy

We want you to feel good about every order you place with us 😊
If something doesn’t go to plan, our returns and refunds process is designed to be simple, fair and easy.

You can return eligible items within 14 days of receiving your order, as long as:
•    ✅ The item is unused, unworn and in original condition
•    📦 All original packaging, tags and accessories are included
•    🧾 You can provide proof of purchase
If these conditions aren’t met, the item may not be accepted for return.

Changed your mind? No worries.
•    ⏱ Change of mind returns are accepted within 14 days of delivery
•    🚚 Return shipping costs are covered by the customer
•    💰 Once approved, refunds apply to the product value only
After we receive and check the item, we’ll process your refund according to these terms.

If your item arrives faulty, damaged or not what you ordered, please contact us within 48 hours of delivery 🛠
In these cases:
•    🚚 We cover the return shipping costs
•    🔁 You can choose a replacement, store credit, or a full refund
•    🤝 Our team will work quickly to sort things out for you
Photos or videos of the issue help us resolve everything faster.

Once your return reaches us and passes inspection:
•    💸 Approved refunds are issued back to your original payment method
•    ⏳ Most refunds are processed within 3–5 business days
•    🏦 Your bank or payment provider may need extra time to complete the transaction
We’ll send you an email as soon as your refund has been processed ✅

To lodge a return request, simply contact our support team with:
•    🔢 Your order number
•    ✍️ A short description of the reason for return
•    📷 Photos if the item is faulty, damaged or incorrect
We’ll guide you through the next steps and provide all return instructions 💬